Exchange & Return Policy
WELCOME!
At Noroz, we take pride in the quality and craftsmanship of our products, and we strive to create an exceptional experience for every customer. While we hope you love your purchase, we understand that sometimes things may not work out as expected. Our exchange policy is designed to ensure your satisfaction while maintaining the high standards we set for our orders.
Please carefully read our return and exchange policy outlined below
We’re here to support you every step of the way!
Return/ Exchange Policy
We do not offer traditional returns; instead, customers can exchange products or receive store credit for returned items. Store credit will be valid for redemption within 2 months from the date of your initial order. Please note that Noroz will not be liable for any requests made after this 2-month period.
Eligibility Criteria
At Noroz, we are dedicated to providing our customers with exceptional quality and service. To ensure clarity regarding our exchange and return process, please note the following:
We only accept exchange and return requests of unstitched orders from local customers residing in Pakistan. Stitched orders can not be exchanged or returned. This allows us to maintain a high standard of service and achieve perfection in our orders. Unfortunately, we are unable to process exchanges or returns for international orders as of yet.
Requesting an Exchange
To initiate an exchange, customers must contact us within 2 days of receiving their saree. Please reach out via WhatsApp at +923195914161 to request your exchange.
Condition for Exchanges
1) All sarees must be returned in their original, pristine condition, just as they were sent. This includes:
- Original packaging
- Tags
- Accessories included with the saree
2) The product replacement needs to be in stock on the website.
3) The product replacement needs to be of equal or greater value.
Return Shipping Costs
Customers are responsible for all delivery charges associated with returning the saree.
Processing Time
Once we receive the returned saree and verify its condition, we will process and dispatch your selected replacement saree within 3-4 working days.
Professional Conduct
We are committed to providing excellent customer service and will assist you throughout the exchange process. We kindly request that all customers maintain a professional and calm demeanor during this process. Please note that aggressive behaviour or disrespectful communication towards our staff may result in a permanent ban from future transactions.
Our Commitment to Your Satisfaction
At Noroz, your happiness is our priority! We take great care in curating our products to ensure you receive only the best. While we hope you enjoy your purchase, we understand that sometimes exchanges may be necessary. Our exchange policy is designed to make the process smooth and easy for you. We’re here to help you find the perfect fit, and we appreciate your understanding as we work to provide an exceptional experience for all our valued customers!